Liberty SIPP (PO-13200)

Ombudsman’s Determination

Outcome

Mr E’s complaint against Liberty SIPP is partly upheld, but there is a part of the complaint I do not agree with. To put matters right, for the part that is upheld, Liberty SIPP shall take whatever action is necessary to resolve the conflict of interest that has arisen.  It shall also pay Mr E £500 in recognition of the significant distress and inconvenience he has suffered.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr E complains that Liberty SIPP has breached its duties by allowing a property, owned by his pension, to be sub-let. He also complains that Liberty SIPP has made administrative errors when managing his pension arrangement.