NHS Pension Scheme (PO-13649)
Complainant: Dr S
Complaint Topic: Misquote/misinformation
Ref: PO-13649
Outcome: Partly upheld
Respondent: NHS Business Services Authority
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Complaint Summary
Dr S has complained that NHS Pensions provided her with incorrect retirement quotes in 2012 and 2014, on the basis of which she decided to reduce her working hours, a year earlier than she would otherwise have done.
Summary of the Ombudsman’s Determination and reasons
The complaint should be partly upheld against NHS pensions because its errors caused exceptional distress and inconvenience to Dr S.
View determination
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