Zurich Personal Pension Plan (PO-15526)
Ombudsman’s Determination
Outcome
Mrs T’s complaint is upheld and to put matters right Zurich should reconsider her application to receive the Plan death benefits and notify her of its decision, with reasons.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mrs T has complained that Zurich rejected her application to receive the Plan death benefits, following the death of her late husband, Mr T.
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