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Police Pension Scheme (PO-15858)

Complainant: Mr N
Complaint Topic: Misquote/misinformation
Ref: PO-15858
Outcome: Upheld
Respondent: 1. Capita
2. Devon and Cornwall Police
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Complaint Summary

Mr N’s complaint is that Capita and D&CP led him to believe that he was purchasing additional service which would bring forward his retirement date to an earlier date of 4 July 2017.

Summary of the Ombudsman’s Determination and reasons

The complaint should be upheld against Capita only because it misinformed Mr N about the way the purchase would operate. Mr N relied on this misinformation to make the decision to buy added years in the Scheme with a lump sum payment.

View determination

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