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Royal Mail Statutory Pension Scheme (PO-15945)

Complainant: Mr N
Complaint Topic: Benefits: overpayment (recovery of)
Ref: PO-15945
Outcome: Partly upheld
Respondent: The Royal Mail Statutory Pension Scheme
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

Mr N’s complaint should be partly upheld in that RMSPS should write off the overpayments which are subject to a limitation defence. RMSPS is able to recover the overpayment which occurred from 13 March 2011 onwards.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N is unhappy that RMSPS mistakenly paid him a pension, which it is now asking him to repay.

View determination

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