Green Light Product Pension Scheme (PO-16045 and PO-17958)
Complainant: Mrs O and Mrs E
Complaint Topic: Transfers: general
Ref: PO-16045 and PO-17958
Outcome: Upheld
Respondent: Director of Green Light Packaging Limited
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
This complaint against Green Light Packaging Limited is upheld. To put matters right the Trustee will cease to block the transfer of the Applicants’ benefits from the Scheme, and the Trustee will pay £1,000 to each of the Applicants in recognition of the serious distress and inconvenience it has caused them
My reasons for reaching this decision are explained in more detail below.
Complaint summary
The Trustee will not agree to the Applicants’ requests to transfer their benefits out of Scheme.
View determination
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