The O Executive Pension Scheme (PO-16176)
Complainant: Mr I
Complaint Topic: Transfers: general
Ref: PO-16176
Outcome: Upheld
Appeal outcome: Upheld
Respondent: James Hay Partnership
Type: Pension complaint or dispute
Date:
Appeal: Yes
Ombudsman’s Determination
Outcome
Mr I’s complaint is upheld and to put matters right, James Hay Partnership shall pay Mr I £2,000 in recognition of the significant distress and inconvenience caused.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr I’s complaint is that James Hay caused an undue and avoidable delay in the transfer of his pension to a new provider. As a result, Mr I lost the opportunity to invest in the stock market immediately following the Brexit referendum in June 2016.
View determination
DownloadRelated decisions
- Lindab Limited Group Stakeholder Pension Plan (CAS-82642-K3R2)Complainant: Mrs YRespondent: Royal LondonOutcome: Not upheldComplaint Topic: Transfers: generalRef: CAS-82642-K3R2Date:
- Ford Hourly Paid Contributory Pension Fund (CAS-88424-G5R6)Complainant: Mr ERespondent: The Trustees of Ford Hourly Paid Contributory Pension Fund
Mercer
Outcome: Not upheldComplaint Topic: Transfers: generalRef: CAS-88424-G5R6Date: