NHS Pensions Scheme (PO-16914)

Ombudsman’s Determination

Outcome

Mrs N’s complaint against NHS Pensions is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) NHS Pensions shall pay £500 to Mrs N for the significant distress and inconvenience caused to her by its maladministration.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs N’s complaint against NHS Pensions is that she was told she could claim her pension credit benefits in full at age 55. When she applied to take the benefits, she was informed that they were subject to an actuarial reduction.