S Willetts Fabrications Ltd Retirement and Death Benefit Scheme (PO-16917 and
PO-17039)

Ombudsman’s Determination

Outcome

I do not uphold the applicants’ complaint and no further action is required by Hornbuckle.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

The applicants have complained that there have been delays with transferring the Scheme to a new provider, Dentons, and that they have been overcharged for the below par level of Trustee management. The applicants wish to recover the fees they have paid to Hornbuckle plus the fees paid to Dentons and their representative.