Local Government Pension Scheme (PO-17016)

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by Peninsula Pensions.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr S’ complaint is that his pension benefits had been incorrectly overstated in the estimate of benefits dated 2 March 2016. Mr S says that he decided to take early retirement on his 60^th birthday, 28 October 2016, based on the incorrect information given to him by Peninsula Pensions.

On the expectation of receiving the higher amounts quoted in error, he says that he also made a number of purchases, including a “special” family holiday, the refurbishment of his bathroom and replacing his wife’s car, which he would not have done if he had been given the correct figures.