Sanlam SIPP (PO-17273 and PO-17315)

27Ombudsman’s Determination

Outcome

I do not uphold Mr and Mrs E’s complaint and no further action is required by Sanlam.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr and Mrs E have complained that Sanlam have failed in its duty of care to them as beneficiaries of the SIPP by:

• failing to collect rent from the tenant for the property held within the SIPP;
• failing to inform them that the rent for the property was in arrears;
• failing to keep the land of the property held within the SIPP to a certain standard, which is a breach of the lease; and
• legal costs have been incurred due to the rent arrears and non-payment of buildings insurance which are being incorrectly directed towards them.