Sanlam SIPP (PO-17273 and PO-17315)

Complainant: Mr and Mrs E

Complaint Topic: Administration

Ref: PO-17273 and PO-17315

Outcome: Not upheld

Respondent: Sanlam Life& Pensions UK Limited

Type: Pension complaint or dispute

Date: 12 February 2018

I do not uphold Mr and Mrs E’s complaint and no further action is required by Sanlam.

My reasons for reaching this decision are explained in more detail below.

Mr and Mrs E have complained that Sanlam have failed in its duty of care to them as beneficiaries of the SIPP by:

failing to collect rent from the tenant for the property held within the SIPP;
failing to inform them that the rent for the property was in arrears;
failing to keep the land of the property held within the SIPP to a certain standard, which is a breach of the lease; and
legal costs have been incurred due to the rent arrears and non-payment of buildings insurance which are being incorrectly directed towards them.

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