NHS Superannuation Scheme (PO-17402)

Ombudsman’s Determination

Outcome

I do not uphold Dr M’s complaint and no further action is required by NHS Highland or the SPPA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Dr M has complained because he considers that NHS Highland and the SPPA failed in their duties to inform him of the changes within the Scheme prior to him accepting a job from NHS Highland. Particularly they failed to inform him that if he transferred his deferred benefits in the NHS England & Wales Scheme (the NHSEW Scheme) to the Scheme, the transfer would be completed on a Cash Equivalent Transfer Value (CETV) basis instead of a like for like basis.

Dr M says that had the appropriate information been provided to him at recruitment he would not have accepted the job from NHS Highland.