Principal Civil Service Pension Scheme (PO-17446)

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no further action is required by DWP or MyCSP.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs N’s complaint concerns the total reckonable service she accumulated when employed by DWP. Mrs N has said that after she re-commenced employment with DWP following a period of leave, it was her understanding that her pensionable service would be continuous from her original start date of 24 May 1999. However, Mrs N later discovered that DWP had not recorded the period of leave in question as reckonable.