Barnardo’s Pension Scheme (PO-17466)

Ombudsman’s Determination

Outcome

I do not uphold Mrs L’s complaint and no further action is required by Barnardo’s or the Trustees.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs L is complaining that when she was made redundant by Barnardo’s she should have received an enhanced pension from the Scheme under rule 11.2.2.

Rule 11.2.2 had previously allowed for active members of the Scheme that had 15 years or more service, were over age 50, and retired because of redundancy, to receive an immediate pension enhanced by a set formula.

She further asserts that not enhancing her pension on redundancy was a breach of the Scheme Trust Deed and Rules, as she had over 15 years’ service at the time, and was aged 53.