Foley Steels Executive Pension Scheme (PO-17725)

Ombudsman’s Determination

Outcome

Mr Y’s complaint against MW is partly upheld, but there is a part of the complaint I do not agree with. MW have already complied with the proposed action in the Adjudicator’s Opinion and therefore no further action is required.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y has complained that MW has charged and are continuing to charge the Scheme unjust and unreasonable fees for administrative and corporate Trustee services without an agreement being in place and even after MW had been removed as a Trustee in July 2016. Mr Y has also complained that he has been appointed as Scheme Administrator without his knowledge or authority.