Cancer Research UK Pension Scheme (PO-17927)
Complainant: Mrs D
Complaint Topic: Misquote/misinformation
Ref: PO-17927
Outcome: Not upheld
Respondent: Cancer Research UK Pension Trustee Limited
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mrs D’s complaint and no further action is required by the Trustee.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mrs D’s complaint against the Trustee is that she was given incorrect retirement benefit quotations which she relied on when making the decision to retire early.
View determination
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