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Capri Holdings Retirement Benefits Scheme (PO-18253)

Complainant: Mr L
Complaint Topic: Misquote/misinformation
Ref: PO-18253
Outcome: Upheld
Respondent: Ian Earle, former sole trustee of the Scheme (Mr Earle)
Type: Pension complaint or dispute

Ombudsman’s Determination


Mr L’s complaint is upheld, and to put matters right Mr Earle shall pay Mr L £3,000 for the exceptional distress and inconvenience he has experienced.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr L has complained that Mr Earle failed to respond to his enquiries about the Scheme, leaving him unable to access his benefits and uncertain over what has happened to these.

View determination


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