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Capri Holdings Retirement Benefits Scheme (PO-18253)

Complainant: Mr L
Complaint Topic: Misquote/misinformation
Ref: PO-18253
Outcome: Upheld
Respondent: Ian Earle, former sole trustee of the Scheme (Mr Earle)
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

Mr L’s complaint is upheld, and to put matters right Mr Earle shall pay Mr L £3,000 for the exceptional distress and inconvenience he has experienced.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr L has complained that Mr Earle failed to respond to his enquiries about the Scheme, leaving him unable to access his benefits and uncertain over what has happened to these.

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