Teddy Bear Corner Ltd Pension Scheme (PO-18396)

Ombudsman’s Determination

Outcome

Mrs N’s complaint is upheld and to put matters right Teddy should establish whether the contributions deducted from Mrs N’s salary were paid into the Scheme. If they were not, Teddy should ensure all of the unpaid contributions are paid into the Scheme. It should also pay an amount equal to the notional fund value had the contributions been paid when they should have been. Teddy should also pay Mrs N £2,500 for the significant distress and inconvenience caused by its maladministration.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs N’s complaint is that Teddy, her former employer, failed to pay pension contributions into the Scheme.