Lloyds Bank Pension Scheme No.2 (PO-18550)
Complainant: Mr E
Complaint Topic: Misquote/misinformation
Ref: PO-18550
Outcome: Not upheld
Respondent: 1. Lloyds Banking Group Pensions Trustees Limited (the Trustee)
2. Willis Towers Watson (Towers)
2. Willis Towers Watson (Towers)
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mr E’s complaint and no further action is required by either the Trustee or Towers as there is no outstanding injustice to be remedied.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr E complains that Towers failed to provide full information about his pension. Mr E says the details Towers did provide were misleading and inaccurate, and caused him to incur £1,000 in unnecessary fees relating to advice on a transfer.
View determination
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