Texas Instruments Limited Pension Plan (PO-18567)

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by Texas Instruments.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y’s complaint is that Texas Instruments:-

• Issued an incorrect Cash Equivalent Transfer Value (CETV) to him in April 2016 (the 2016 CETV), which he has relied on to his financial detriment.
• Provided unclear information in the 2016 CETV, as well as in other correspondence, which caused Mr Y to rely on the 2016 CETV.
• Did not provide a sufficient explanation for the error, nor notify him that there had been a mistake.
• Dealt with his complaint incorrectly and did not answer all of his questions.

As a result, Mr Y would like Texas Instruments to honour the 2016 CETV and offer an award for the distress and inconvenience caused.