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NHS Pension Scheme (PO-18607)

Complainant: Mrs R
Complaint Topic: Death benefits
Ref: PO-18607
Outcome: Not upheld
Respondent: NHS Business Services Authority
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mrs R’s complaint and no further action is required by NHS BSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs R’s complaint is that NHS BSA, the Scheme Manger, failed to pay her a share of the lump sum death benefits payment it paid following the death of her mother, Dr Y.

View determination

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