Skandia Personal Pension Plan (PO-18675)

Ombudsman’s Determination

Outcome

I do not uphold Mrs Y’s complaint and no further action is required by the Trustee.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs Y has complained about the Trustee’s distribution of death benefits. This matter was reconsidered by the Trustee, but the outcome has not changed. She has said the Trustee has failed to take account of recent information and arguments she has raised, and not provided an adequate explanation for the decision reached.