Friends Life GPP (PO-18707)
Complainant: Mr I
Complaint Topic: Misquote/misinformation
Ref: PO-18707
Outcome: Not upheld
Respondent: Friends Life Services Limited
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mr I’s complaint and no further action is required by Friends Life.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr I has complained that Friends Life closed its online platform on 25 August 2017, and did not provide him with details of when a replacement or new online platform would be available.
View determination
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