Armed Forces Pension Scheme (PO-18734)
Ombudsman’s Determination
Outcome
I do not uphold Ms S’ complaint and no further action is required by Veterans UK.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mrs S’ complaint concerns the payment of her late husband’s death benefits. She is dissatisfied that Veterans UK paid the death benefits to her late husband’s friend instead of using its discretion to pay her the benefits.
View determination
DownloadRelated decisions
- Local Government Pension Scheme – Nottinghamshire Pension Fund (CAS-75613-N2J8 & CAS-75612-J0N8)Complainant: Mr NN and Ms ANRespondent: Nottinghamshire County CouncilOutcome: Partly upheldComplaint Topic: Death benefitsRef: CAS-75613-N2J8 & CAS-75612-J0N8Date:
- Teachers’ Pension Scheme (CAS-31112-W5R1)Complainant: Miss KRespondent: Teachers’ PensionsOutcome: Not upheldComplaint Topic: Death benefitsRef: CAS-31112-W5R1Date: