Armed Forces Pension Scheme (PO-18734)

Ombudsman’s Determination

Outcome

I do not uphold Ms S’ complaint and no further action is required by Veterans UK.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs S’ complaint concerns the payment of her late husband’s death benefits. She is dissatisfied that Veterans UK paid the death benefits to her late husband’s friend instead of using its discretion to pay her the benefits.