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AVIVA Pension Plan (PO-18796)

Complainant: Mr Y
Complaint Topic: Benefits: overpayment (recovery of)
Ref: PO-18796
Outcome: Not upheld
Respondent: Aviva
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by Aviva.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y complains that Aviva has requested that he repay an overpayment of pension benefits.

View determination

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