Civil Service Pension Scheme (PO-18841)
Complainant: Mr T
Complaint Topic: Benefits: incorrect calculation
Ref: PO-18841
Outcome: Upheld
Respondent: Her Majesty’s Revenue & Customs
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Complaint Summary
Mr T has complained that HMRC made several mistakes calculating his pension benefits, causing him to suffer significant distress and inconvenience.
Summary of the Ombudsman’s Determination and reasons
The complaint should be upheld against HMRC because there were several instances of maladministration, and I am satisfied that this caused Mr T to suffer significant distress and inconvenience.
View determination
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- ReAssure Personal Pension Plan (CAS-53873-S2G7)Complainant: Mr IRespondent: ReAssure LimitedOutcome: Partly upheldComplaint Topic: Benefits: incorrect calculationRef: CAS-53873-S2G7Date:
- The Principal Civil Service Pension Scheme (CAS-100357-F0Y8)Complainant: Mr YRespondent: Cabinet Office
MyCSP
Outcome: Not upheldComplaint Topic: Benefits: incorrect calculationRef: CAS-100357-F0Y8Date: