We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

The Barclays Bank UK Retirement Fund 1964 Pension Scheme (PO-18986)

Complainant: Mr N on behalf of the Estate of Mrs N
Complaint Topic: Ill Health
Ref: PO-18986
Outcome: Not upheld
Respondent: Barclays Pension Fund Trustees
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold the Estate’s complaint and no further action is required by the Trustees.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

The Estate has complained that the Trustees delayed in administering Mrs N’s request for early access to her pension benefits on the grounds of ill health and providing her with the paperwork needed to apply for a Serious Ill Health Lump Sum pension (SILS).

View determination

Download

Related decisions

  • The Jaguar Pension Plan (CAS-91714-K2M3)
    Complainant: Mr S
    Respondent: Jaguar Land Rover Pension Trustees Limited
    Outcome: Not upheld
    Complaint Topic: Ill Health
    Ref: CAS-91714-K2M3
    Date:
  • Local Government Pension Scheme (CAS-38031-D5B4)
    Complainant: Mr D
    Respondent: Northern Ireland Local Government Officers' Superannuation Committee (the Committee)
    Outcome: Not upheld
    Complaint Topic: Ill Health
    Ref: CAS-38031-D5B4
    Date:
View all decisions