Bristol Polytechnic Students Union Staff Pension Scheme (PO-18995)
Complainant: Ms N
Complaint Topic: Misquote/misinformation
Ref: PO-18995
Outcome: Not upheld
Respondent: Clerical Medical
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Ms N’s complaint and no further action is required by Clerical Medical.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Ms N’s complaint about Clerical Medical is that they provided her with an incorrect pension quotation in 2012. She relied on this to her detriment when deciding to retire at her normal retirement date.
View determination
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