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Teachers’ Pension Scheme – Prudential AVC Facility (PO-19201)

Complainant: Mr N
Complaint Topic: Misquote/misinformation
Ref: PO-19201
Outcome: Not upheld
Respondent: Prudential Assurance Company Limited
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by Prudential

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N complains that Prudential’s sales representative improperly persuaded him to pay additional voluntary contributions (AVCs) to Prudential. He also alleges that the sales representative did not inform him that he could purchase past added years (PAY) in the Teachers’ Pension Scheme.

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