NHS Injury Benefit Scheme (PO-19255)
Complainant: Mrs R
Complaint Topic: Benefits: incorrect calculation
Ref: PO-19255
Outcome: Not upheld
Respondent: 1. Gloucestershire NHS Partnership Trust,
2. Gloucestershire NHS Procurement Shared Service,
3. NHS Business Services Authority (NHS BSA)
2. Gloucestershire NHS Procurement Shared Service,
3. NHS Business Services Authority (NHS BSA)
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mrs R’s complaint and no further action is required by Gloucestershire NHS Partnership Trust, Gloucestershire NHS Procurement Shared Service, or NHS BSA.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mrs R’s complaint concerns NHS BSA’s decision to assess her permanent loss of earning ability (PLOEA) at the maximum award of more than 75% (Band 5) from January 2016, rather than backdate it to her last day of service in May 1995.
View determination
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