Galloway Gazette Ltd Employee Benefits Scheme (PO-19300)
Complainant: Mr E
Complaint Topic: Charges/fees
Ref: PO-19300
Outcome: Not upheld
Respondent: Prudential Assurance Company Limited
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mr E’s complaint and no further action is required by Prudential.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr E has complained that the value of his policy within the Scheme was surrendered at zero, due to charges continuously being deducted, when he was no longer paying contributions into the Scheme.
View determination
DownloadRelated decisions
- Aegon Section 32 buy-out Plan (CAS-32614-N3Z2)Complainant: Mr DRespondent: Trustees of the Marley Plan Retirement and Death Benefits Scheme Limited
Aegon
Outcome: Partly upheldComplaint Topic: Charges/feesRef: CAS-32614-N3Z2Date: - City Private Pension Self-Invested Personal Pension (CAS-69733-Y8D0)Complainant: Mr RRespondent: Mattioli Woods PLCOutcome: Not upheldComplaint Topic: Charges/feesRef: CAS-69733-Y8D0Date: