Royal London Personal Pension Plan (PO-19371)
Complainant: Mr R
Complaint Topic: Benefits: incorrect calculation
Ref: PO-19371
Outcome: Not upheld
Respondent: Royal London Financial Sense
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mr R’s complaint and no further action is required by Royal London.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr R is unhappy that Royal London provided him with an incorrect value of his fund. He is asking that Royal London honour the original amount quoted of £47,062.29.
View determination
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