We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

HSBC Bank (UK) Pension Scheme (PO-19422)

Complainant: Mr N
Complaint Topic: Interpretation of scheme rules/policy terms
Ref: PO-19422
Outcome: Not upheld
Respondent: HSBC Bank Pension Trust (UK) Limited
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

Mr N’s complaint against the Trustee is partly upheld, but there is a part of the complaint I do not agree with. To put matters right, for the part that is upheld, the Trustee shall pay Mr N £500 for significant distress and inconvenience caused.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N is unhappy because the Trustee has applied a reduction to his Scheme benefits.

View determination

Download

Related decisions

  • BBC Pension Scheme (CAS-87715-D5W3)
    Complainant: Mr R
    Respondent: BBC Pension Trust Limited
    Outcome: Not upheld
    Complaint Topic: Interpretation of scheme rules/policy terms
    Ref: CAS-87715-D5W3
    Date:
  • NHS Pension Scheme (CAS-75461-Y8S2)
    Complainant: Dr W
    Respondent: NHS Business Services Authority
    Outcome: Not upheld
    Complaint Topic: Interpretation of scheme rules/policy terms
    Ref: CAS-75461-Y8S2
    Date:
View all decisions