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Sunar Inc Retirement & Death Benefit Scheme (PO-19456)

Complainant: Mr T
Complaint Topic: Misquote/misinformation
Ref: PO-19456
Outcome: Partly upheld
Respondent: Aegon
Type: Pension complaint or dispute

Ombudsman’s Determination


I partly uphold Mr T’s complaint

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr T’s complaint against Aegon is about the reduced value of his benefits in the Scheme. Mr T says he was not told that his contributions were invested in ‘initial units’, and that Aegon failed to send annual statements which would have alerted him to the decreasing value of his benefits.

View determination


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