Skip to main content

Sunar Inc Retirement & Death Benefit Scheme (PO-19456)

Complainant: Mr T
Complaint Topic: Misquote/misinformation
Ref: PO-19456
Outcome: Partly upheld
Respondent: Aegon
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I partly uphold Mr T’s complaint

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr T’s complaint against Aegon is about the reduced value of his benefits in the Scheme. Mr T says he was not told that his contributions were invested in ‘initial units’, and that Aegon failed to send annual statements which would have alerted him to the decreasing value of his benefits.

View determination

Download

Related decisions

  • NHS Pension Scheme (CAS-63106-F3Z0)
    Complainant: Ms T
    Respondent: NHS Business Services Authority
    Stoke Gifford Medical Centre
    Outcome: Partly upheld
    Complaint Topic: Misquote/misinformation
    Ref: CAS-63106-F3Z0
    Date:
  • Pension Protection Fund (CAS-87452-K9T5)
    Complainant: Mr R
    Respondent: The Board of the Pension Protection Fund (the Board)
    Outcome: Not upheld
    Complaint Topic: Misquote/misinformation
    Ref: CAS-87452-K9T5
    Date: