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Standard Life Staff Pension Scheme (PO-19742)

Complainant: Mr N
Complaint Topic: Transfers: general
Ref: PO-19742
Outcome: Not upheld
Respondent: The Trustees of the Standard Life Staff Pension Scheme (the Trustees)
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the Trustees.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N has complained that contrary to the assurances he received from the Trustees before requesting a cash equivalent transfer value (CETV) in June 2016, he was not able to request a further CETV on 6 September 2016.

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