Standard Life Staff Pension Scheme (PO-19742)
Ombudsman’s Determination
Outcome
I do not uphold Mr N’s complaint and no further action is required by the Trustees.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr N has complained that contrary to the assurances he received from the Trustees before requesting a cash equivalent transfer value (CETV) in June 2016, he was not able to request a further CETV on 6 September 2016.
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