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Standard Life Staff Pension Scheme (PO-19743)

Complainant: Mrs N
Complaint Topic: Transfers: general
Ref: PO-19743
Outcome: Not upheld
Respondent: The Trustees of the Standard Life Staff Pension Scheme (the Trustees)
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no further action is required by the Trustees.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs N has complained that contrary to the assurances she received from the Trustees before requesting a cash equivalent transfer value (CETV) in June 2016, she was not able to request a further CETV on 6 September 2016.

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