Skip to main content

Stanley Black & Decker UK Pension Plan (PO-20002)

Complainant: Mr N
Complaint Topic: Misquote/misinformation
Ref: PO-20002
Outcome: Not upheld
Respondent: 1. Capita
2. Trustees of the Black and Decker UK Pension Scheme (the Trustees)
Type: Pension complaint or dispute

Ombudsman’s Determination


I do not uphold Mr N’s complaint against the Trustees or Capita and no further action is required.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

In summary, Mr N’s complaint is:-

  1. Capita, at the time the administrator of the Scheme, provided incorrect information as to when he would be able to access his pension without reduction.
  2. Based on that information, he resigned from employment in anticipation that his full pension would come into payment at age 60.

View determination


Related decisions

  • NHS Pension Scheme (CAS-63106-F3Z0)
    Complainant: Ms T
    Respondent: NHS Business Services Authority
    Stoke Gifford Medical Centre
    Outcome: Partly upheld
    Complaint Topic: Misquote/misinformation
    Ref: CAS-63106-F3Z0
  • Pension Protection Fund (CAS-87452-K9T5)
    Complainant: Mr R
    Respondent: The Board of the Pension Protection Fund (the Board)
    Outcome: Not upheld
    Complaint Topic: Misquote/misinformation
    Ref: CAS-87452-K9T5