Stanley Black & Decker UK Pension Plan (PO-20002)

Complainant: Mr N

Complaint Topic: Misquote/misinformation

Ref: PO-20002

Outcome: Not upheld

Respondent: 1. Capita
2. Trustees of the Black and Decker UK Pension Scheme (the Trustees)

Type: Pension complaint or dispute

Date: 09 November 2018

I do not uphold Mr N’s complaint against the Trustees or Capita and no further action is required.

My reasons for reaching this decision are explained in more detail below.

In summary, Mr N’s complaint is:-

Capita, at the time the administrator of the Scheme, provided incorrect information as to when he would be able to access his pension without reduction.
Based on that information, he resigned from employment in anticipation that his full pension would come into payment at age 60.

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