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Aegon Personal Pension Scheme (PO-20159)

Complainant: Mr N
Complaint Topic: Contributions: failure to pay into scheme
Ref: PO-20159
Outcome: Upheld
Respondent: Aegon[1]
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

Mr N’s complaint is upheld and to put matters right Aegon shall reinstate payment of his contributions with effect from April 2017.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N has complained that Aegon has ceased to pay contributions under a waiver of contributions (WOC) policy.

Aegon is the brand name of Scottish Equitable plc. Both names are used in this document as appropriate.

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