James Hay Partnership SIPP (PO-20235)
Complainant: Mr E
Complaint Topic: Administration
Ref: PO-20235
Outcome: Not upheld
Respondent: James Hay Partnership
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mr E’s complaint and no further action is required by James Hay.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr E says:-
- James Hay has failed to properly administer the SIPP. It gave him no bank account details so rent from the SIPP’s property could not be paid in. As a consequence, rent arrears have built up which he is unable to now pay.
- He wants clarification that James Hay’s fees are justified.
View determination
DownloadRelated decisions
- Rowanmoor SSAS - Blick Horsham Limited Executive Pension Scheme (CAS-44560-Q1C8)Complainant: Mr KRespondent: Rowanmoor Group plc (Rowanmoor), including specifically its subsidiary
Rowanmoor Trustees Limited (RTL)Outcome: Partly upheldComplaint Topic: AdministrationRef: CAS-44560-Q1C8Date: - Westerby Private Pension (CAS-57893-P0C6)Complainant: Mr YRespondent: Westerby Trustee Services LimitedOutcome: Not upheldComplaint Topic: AdministrationRef: CAS-57893-P0C6Date: