Friends Life Stakeholder Group Personal Pension Plan (PO-20584)
Complainant: Mr I
Complaint Topic: Contributions: refunds
Ref: PO-20584
Outcome: Not upheld
Respondent: Friends Life
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mr I’s complaint and no further action is required by Friends Life.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr I’s complaint is that he cannot transfer his pension benefits from the Plan, to a scheme in Italy. He also does not accept that his contributions cannot be refunded.
View determination
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