Aviva Pension Plan (PO-20615)
Complainant: Mr D
Complaint Topic: Benefits: incorrect calculation
Ref: PO-20615
Outcome: Not upheld
Respondent: Aviva Life and Pensions UK Limited
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mr D’s complaint and no further action is required by Aviva.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr D is unhappy with the level of interest awarded by Aviva on its redress payment to him and has said that, had the error been recognised sooner he could have retired earlier.
View determination
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