Stakeholder Pension Plan (PO-20959)
Complainant: Mr E
Complaint Topic: Misquote/misinformation
Ref: PO-20959
Outcome: Not upheld
Respondent: Phoenix Life
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mr E’s complaint and no further action is required by Phoenix Life.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr E has complained about the reduction in the value of his benefits under the Scheme and he feels that Phoenix Life has failed to protect the value of his savings. He has complained that his benefits have reduced, despite being transferred to the Pension Income Protector Fund (the Fund).
View determination
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