Aviva (PO-21436)
Complainant: Mrs S
Complaint Topic: Misquote/misinformation
Ref: PO-21436
Outcome: Not upheld
Respondent: Aviva Life & Pensions UK Limited
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mrs S’s complaint and no further action is required by Aviva.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mrs S’s complaint is that Aviva incorrectly informed her that she could take benefits from three policies within the Scheme as a lump sum.
View determination
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