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We are aware of people receiving letters about a failed investment, claiming to be from The Pensions Ombudsman (TPO).
These letters are not genuine, and the telephone number is not TPO’s.

TPO is a free service and would never ask for your bank details or for you to pay any fees. If you have any further concerns, or you receive a letter and are unsure if it is from TPO, please contact us by emailing InformationManagement@pensions-ombudsman.org.uk. Please do not respond to the letter and report the incident to Action Fraud.

Aviva (PO-21436)

Complainant: Mrs S

Complaint Topic: Misquote/misinformation

Ref: PO-21436

Outcome: Not upheld

Respondent: Aviva Life & Pensions UK Limited

Type: Pension complaint or dispute

Date: 18 July 2018

Ombudsman’s Determination

Outcome

I do not uphold Mrs S’s complaint and no further action is required by Aviva.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs S’s complaint is that Aviva incorrectly informed her that she could take benefits from three policies within the Scheme as a lump sum.

View determination

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