Thomas Roberts Group Pension Fund (PO-21802)
Complainant: Mr N
Complaint Topic: Misquote/misinformation
Ref: PO-21802
Outcome: Not upheld
Respondent: Thomas Roberts Pension Fund Trustees Limited (the Trustee)
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mr N’s complaint and no further action is required by the Trustee as there is no outstanding injustice to be remedied.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr N’s complaint concerns the contingent spouse’s pension previously described to him, when compared to that provided for under the relevant Scheme provisions. Mr N says he was not informed of the significance of the term “qualifying spouse” in the Scheme rules.
View determination
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