National Employment Savings Trust (PO-22225)
Complainant: Mr D
Complaint Topic: Misquote/misinformation
Ref: PO-22225
Outcome: Partly upheld
Respondent: NEST Corporation (NEST)
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
Mr D’s complaint against NEST is partly upheld, but there is a part of the complaint I do not agree with. To put matters right for the part that is upheld, NEST shall pay Mr D £500 for the significant distress and inconvenience caused.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr D’s complaint against NEST is that: it failed to carry out his instruction to transfer his benefits to Friends Life; switched investment funds without his authority; provided incomplete and unclear information; and caused a delay when it finally transferred his benefits.
View determination
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