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H C Baines Limited Retirement Benefit Scheme (PO-22830)

Complainant: Mr R
Complaint Topic: Administration
Ref: PO-22830
Outcome: Not upheld
Respondent: Aviva
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by Aviva.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr R is unhappy with the way in which Aviva handled his request for a retirement pack. In particular, Mr R says there were numerous delays and communication errors, and he subsequently suffered a relapse in his mental health conditions.

View determination

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