Aviva Personal Annuity (PO-25077)
Complainant: Mr A
Complaint Topic: Misquote/misinformation
Ref: PO-25077
Outcome: Not upheld
Respondent: Aviva Life and Pensions UK Limited
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mr A’s complaint and no further action is required by Aviva.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr A’s complaint concerns Aviva’s decision not to pay him the annuity as a lump sum payment.
View determination
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