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Complainant: Dr Y
Complaint Topic: Misquote/misinformation
Ref: PO-25672
Outcome: Not upheld
Respondent: NHSBSA
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Dr Y’s complaint and no further action is required by NHSBSA

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Dr Y’s complaint is that the estimate and Total Reward Statement (TRS)she received from NHSBSA differed greatly from the lump sum and pension she was awarded.

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