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Local Government Pension Scheme (PO-5323)

Complainant: Ms S
Complaint Topic: Ill Health
Ref: PO-5323
Outcome: Upheld
Respondent: 1. London Borough of Hammersmith & Fulham (the Council)
2. Capita
Type: Pension complaint or dispute

Ombudsman’s Determination


Ms S’ complaint is upheld and to put matters right the Council should consider whether Ms S satisfied the criteria for the early release of her deferred pension on grounds of ill health before 16 August 2016 and pay Ms S £1,500 for the distress and inconvenience caused.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Ms S’ complaint is that she has not been awarded the early release of her deferred pension on the grounds of ill health.

View determination


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