BT Staff Superannuation Scheme (PO-9355)
Complainant: Mr A
Complaint Topic: Benefits: incorrect calculation
Ref: PO-9355
Outcome: Not upheld
Respondent: 1. Accenture (the Administrator)
2. BT Group plc (BT)
2. BT Group plc (BT)
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mr A’s complaint and no further action is required by the Administrator or BT.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr A’s complaint concerns the calculation of his pension benefits in 1989. He believes an incorrect lower final pensionable salary was used to calculate his pension and, this has resulted in him receiving lower benefits than he is entitled to receive.
View determination
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